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Exam : Apple 9L0-007
Title : Macintosh Service Certification Exam

1. You require additional information about a specific problem with a customer’s Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User’s manual
D. Knowledge Base
Answer: D

2. Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?
A. The contents of RAM are written to NVRAM before sleep.
B. The contents of the hard disk are encrypted before sleep.
C. The contents of RAM are written to hard disk before sleep.
D. The contents of the hard disk are read into RAM before sleep.
Answer: C

3. To ensure proper fan and temperature control in the Power Mac G5, you must run the thermal calibration routine found on the ______ disc whenever you replace a processor or logic board with a new processor or logic board.
A. Apple Service Diagnostic
B. Apple Hardware Test
C. Fan Control Installer
D. Mac OS X Installer
Answer: A

4. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
A. Remove all drive modules from the Xserve.
B. Remove the Xserve from its rack.
C. Press the System Identifier button.
D. Unlock all drive module bays.
Answer: B

5. You are troubleshooting an eMac that has no image on its built-in display. You have already checked user controls and reset PRAM, but the issue persists. When you connect an external display to the eMac’s VGA output port and restart the eMac, you see a proper image on the external display. Which of the following service modules would most likely be the cause of these symptoms?
A. Display Analog Assembly
B. Power Supply Assembly
C. Logic Board
D. Hard drive
Answer: A

6. What precautions should be taken if a discharged CRT must remain exposed for any length of time?
A. You should reset the Power Manager Unit on the logic board.
B. You should perform a full set of video adjustments on the CRT.
C. You should remove the CRT from the computer or display assembly.
D. You should establish an ongoing lead between the CRT anode and ground.
Answer: D

7. You are about to replace a MacBook Air logic board. Which of the following is the most important step you should take immediately after removing the bottom case?
A. Remove the thermal module.
B. Disconnect the main battery.
C. Remove the hard drive.
D. Remove the processor.
Answer: B

8. The LED on a MacBook MagSafe power adapter doesn’t illuminate at all when it’s plugged into the MacBook and you know the adapter is connected to a known good power source. What is most likely the cause of this symptom?
A. The MacBook has a faulty main battery.
B. The MagSafe adapter needs to be reset first.
C. The MacBook requires an SMC firmware update.
D. A MagSafe adapter connector pin is stuck down.
Answer: D

9. A MacBook Pro powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?
A. Dead battery
B. Not enough RAM
C. Faulty optical drive
D. RAM not completely seated
Answer: D

10. A MacBook sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?
A. Disconnect all power sources for several minutes to reset the SMC.
B. Hold the eject button down for several seconds to reset the application.
C. Hold the trackpad button down for several seconds to regain cursor control.
D. Press the power button for several seconds to try shutting the computer down.
Answer: D

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Exam : APPLE 9L0-006
Title : Apple Macintosh Service Exam

1. Which THREE of the following symptoms would be most likely resolved by performing a SMC reset as a first step? SELECT THREE
A. Computer does not turn on
B. Cursor is unresponsive in Finder
C. Network / Internet connectivity issues
D. USB and/or FireWire port(s) do not function
E. Computer does not sleep / wake from sleep
Answer: ADE
8. Examine the exhibit. What type of port does the number ??identify?
A. USB
B. FireWire
C. Sound In
D. MagSafe
E. Sound Out
F. ExpressCard
Answer: D

2. Which TWO details are derived from entering an Apple product’s serial number into the Apple Support Web page? SELECT TWO
A. Mac OS version
B. Warranty status
C. AppleCare name
D. Installed memory
E. Number of USB ports
Answer: BC
10. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?
A. Disconnect and reconnect all internal cables.
B. Lay the product on its side so it will not fall over.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.
Answer: D

3. On a MacBook Pro, Safe Sleep ensures that _____.
A. any open IP ports from services are closed before putting the machine to sleep
B. the machine is locked with a configured password after a specified amount of time
C. data stored in main memory will not be lost should the system shut down due to power loss while the machine is asleep
D. the user is prompted to save documents in any open applications before machine is put to sleep using the Sleep command from the Apple menu
Answer: C
6. What is the function of the SMC in an Intel Mac?
A. The SMC controls all aspects of power flow.
B. The SMC controls the speed of the hard drive.
C. The SMC manages the amount of virtual memory used.
D. The SMC manages all communication with attached peripherals.
Answer: A

4. What additional Apple certifications do you have or plan to seek? (Choose all that apply.)
A. Apple Certified Technical Coordinator
B. Apple Certified System Administrator
C. one or more of the Apple Digital Media Pro certifications
D. none
4. Examine the exhibit. What is this message?
A. Kernel Panic
B. Software Update
C. Firmware Update
D. Power-On Self-Test
Answer: A

5. Examine the exhibit. What is this message?
A. Kernel Panic
B. Software Update
C. Firmware Update
D. Power-On Self-Test
Answer: A
5. On a MacBook Pro, Safe Sleep ensures that _____.
A. any open IP ports from services are closed before putting the machine to sleep
B. the machine is locked with a configured password after a specified amount of time
C. data stored in main memory will not be lost should the system shut down due to power loss while the machine is asleep
D. the user is prompted to save documents in any open applications before machine is put to sleep using the Sleep command from the Apple menu
Answer: C

6. Which section of any Apple service manual is the BEST place to look for instructions for replacing an internal component?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting
Answer: C
12. You require additional information about a specific problem with a customer’s Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User’s manual
D. Knowledge Base
Answer: D

7. If you took an Apple leader-led course to prepare for this exam, when did you take it? (Choose the closest answer.)
A. last week
B. two or three weeks ago
C. one month ago
D. two months ago
E. three months ago
F. more than three months ago
G. did not take an Apple leader-led course
Answer: E

8. What is the function of the SMC in an Intel Mac?
A. The SMC controls all aspects of power flow.
B. The SMC controls the speed of the hard drive.
C. The SMC manages the amount of virtual memory used.
D. The SMC manages all communication with attached peripherals.
Answer: A
7. Which THREE of the following symptoms would be most likely resolved by performing a SMC reset as a first step? SELECT THREE
A. Computer does not turn on
B. Cursor is unresponsive in Finder
C. Network / Internet connectivity issues
D. USB and/or FireWire port(s) do not function
E. Computer does not sleep / wake from sleep
Answer: ADE

9. You require additional information about a specific problem with a customer’s Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User’s manual
D. Knowledge Base
Answer: D
13. A customer asks about RAM speed requirements to upgrade his Mac. What Apple resource should you refer this customer to?
A. Downloads
B. Discussions
C. Specifications
D. Service manual
Answer: C

10. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?
A. Disconnect and reconnect all internal cables.
B. Lay the product on its side so it will not fall over.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.
Answer: D
11. Which section of any Apple service manual is the BEST place to look for instructions for replacing an internal component?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting
Answer: C

11. Examine the exhibit. What type of port does the number ??identify?
A. USB
B. FireWire
C. Sound In
D. MagSafe
E. Sound Out
F. ExpressCard
Answer: D
9. Which TWO details are derived from entering an Apple product’s serial number into the Apple Support Web page? SELECT TWO
A. Mac OS version
B. Warranty status
C. AppleCare name
D. Installed memory
E. Number of USB ports
Answer: BC

12. How did you prepare for this exam? (Choose all that apply.)
A. Apple Mac OS X Help Desk Essentials leader-led course
B. Apple leader-led technician training course
C. self-study AppleCare Technician Training purchased from Apple
D. non-Apple courses or books
E. on-the-job training / apprenticeship
F. self-taught
G. none of the above
Answer: E

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Exam : APPLE 9L0-616
Title : Xsan Administration v10.4 Exam

1. Which method of increasing the storage capacity of a SAN does NOT require that a volume be unmounted and stopped?
A. add LUNs
B. add volumes
C. add storage pools
D. reduce block allocation size
Answer: B

2. You want to use different block allocation sizes for two applications. To do so, you must set up a ________ for each application.
A. LUN
B. volume
C. storage pool
D. metadata controller
Answer: B

3. You try to set up an access control list (ACL) for several folders on your Xsan volume, but you are unable to do so. What is MOST LIKELY preventing you from completing this task?
A. ACLs have not been enabled for your Xsan volume.
B. Your client is not bound to the Open Directory master.
C. Your controller is not bound to the Open Directory master.
D. Your Xsan volume has not been mounted on the primary metadata controller.
Answer: A

4. Xsan is a ________ file system.
A. local
B. cluster
C. network
D. distributed
Answer: B

5. What application should you use to mount an Xsan volume on a client computer?
A. Finder
B. Disk Utility
C. RAID Admin
D. Xsan Admin
Answer: D

6. In Xsan, you can set up an affinity between a folder and a ________.
A. volume
B. hard disk
C. storage pool
D. metadata controller
Answer: C

7. Fibre Channel switched fabrics use ____-bit addresses.
A. 8
B. 16
C. 24
D. 32
Answer: C

8. You are creating an Xsan volume in Xsan Admin. Below is a list of steps required to accomplish this task. In what order should you perform these steps?
A. label LUNs
B. create LUNs
C. create volumes
D. create storage pools
E. add LUNs to storage pools
A. BACDE
B. BADEC
C. CBADE
D. CDBAE
Answer: A

9. Setting up a separate storage pool to store both metadata and journal data can ________.
A. complicate user quota configuration
B. improve I/O throughput for user data
C. increase free disk space on the primary metadata controller
D. cause data loss due to multiple files having the same address
Answer: B

10. Creating multiple storage pools within an Xsan volume can help ________.
A. increase the bandwidth of the private LAN
B. decrease the number of RAID arrays needed
C. improve data transfer efficiency to the volume
D. improve performance of LUN mapping and masking
Answer: C

11. Which command-line utility can you use to return a LUN to a state in which Disk Utility can initialize it?
A. cvfsck
B. cvmkfs
C. cvlabel
D. cvadmin
E. cvupdatefs
Answer: C

12. You try to save a file from an Xsan client to an Xsan volume, but receive an alert message that indicates error -1425 has occurred. What is the MOST LIKELY cause?
A. The Xsan volume is busy.
B. Saving the file would cause you to exceed your hard quota.
C. Another user is saving changes simultaneously to the same file on the Xsan volume.
D. You are trying to save the file to a folder or volume where you do not have write permissions.
Answer: B

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Exam : Apple 9L0-615
Title : Network Account Management v10.4 Exam

1. Which statement defines a Named managed network view best?
A. A network view for which you have entered a name.
B. A network view that is seen by all clients that are bound to a directory.
C. A network view that is seen only by clients that are not bound to a directory.
D. A network view that is seen only by clients you specify that are bound to a directory.
Answer: D

2. In Workgroup Manager, which management frequency cannot be used to manage the System Preferences for accounts?
A. Never
B. Once
C. Often
D. Always
Answer: B

3. What is the maximum number of computers that can appear in the All Computers list in Remote Desktop?
A. 1,000
B. 10,000
C. There is no defined upper limit.
D. The upper limit depends on your user license.
Answer: D

4. Which comparison of Mac OS X Server and Windows user account password policy enforcement is TRUE?
A. Mac OS X Server does not let you set inactivity limits on user account passwords, but Windows does.
B. Both Mac OS X Server and Windows allow you to enforce a minimum length for user account passwords.
C. Neither Mac OS X Server nor Windows has a graphical user interface for entering user account password policies.
D. Both Mac OS X Server and Windows require that user account passwords be different from account names.
E. Mac OS X Server lets you require that account passwords be different from account names, but Windows does not.
Answer: A

5. Which statement best describes how you configure managed Applications preferences in Workgroup Manager?
A. You create a list of users who can open any application on the local drive.
B. You create a list of users who can open specified applications when logged into their mobile account.
C. You select an account, then create a list of applications that can or cannot be opened by that account.
D. You create a list of approved or unapproved applications, then apply the list to selected user accounts.
Answer: C

6. You want your Mac OS X Server to provide SMB service. What directory service role should it be configured to use?
A. The Mac OS X Server’s role must be Domain Member.
B. The Mac OS X Server’s role must be Standalone Server.
C. The Mac OS X Server’s role must be Backup Domain Controller.
D. The Mac OS X Server’s role must be Primary Domain Controller.
E. The Mac OS X Server can use any directory service role available.
Answer: E

7. How do you configure an Apple Remote Desktop admin computer to use a remote Task Server?
A. Run the cfgtaskserver command line utility with the Task Server’s IP address as its parameter.
B. Open Remote Desktop and select your Task Server from the list that appears in the Task Server window.
C. Open Remote Desktop on the Task Server, and type the host name or IP address of the ARD admin computer.
D. Open Remote Desktop and select "Use remote Task Server" in the Task Server preferences pane of Remote Desktop, then enter the host name or IP address of your Task Server.
Answer: D

8. In Workgroup Manager, which managed preference pane lets you configure proxy server settings for accounts?
A. Sharing
B. Internet
C. Network
D. Applications
E. System Preferences
Answer: C

9. You can generate client computer reports on your Apple Remote Desktop admin computer, but not using your remote ARD Task Server. What is the most likely cause of this problem?
A. SSH is disabled on client computers.
B. The Mac OS X firewall is blocking port 22.
C. The Mac OS X firewall is blocking port 3283.
D. The network DNS is improperly configured.
Answer: C

10. How must you authenticate if you want to create a managed network view?
A. You must authenticate in the managed domain as a domain administrator.
B. You must authenticate with the Apple Remote Desktop password on your server computer.
C. You must authenticate as an administrator on the Mac OS X Server computer that manages your domain.
D. No special authentication is required; anyone can use Network preferences to create a network view named "Managed," which will be managed automatically by the Mac OS X Server computer that manages your domain.
Answer: A

11. Which Login preference can you set in Workgroup Manager for computer lists, but not for users or for groups?
A. Enable Fast User Switching
B. Open Specified Items at Login
C. Add Network Home Share Point
D. Hide Opened Login Items after Login
Answer: A

12. You want to prevent users from changing the Energy Saver preferences on a specific computer. Which procedure will achieve this goal without restricting users in other ways?
A. Disable the Energy Saver pane of System Preferences for all user accounts.
B. Disable the Energy Saver pane of System Preferences for all group accounts.
C. Create a computer list for this computer and disable the Energy Saver pane of System Preferences for this list.
D. Disable the Energy Saver pane of System Preferences for a specific computer list that includes this computer and others.
Answer: C